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Frequently Asked Questions

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Frequently Asked Questions – by Bill Tiepelman

Pattern File Delivery

Q: How are cross-stitch patterns delivered after purchase? A: Our cross-stitch patterns are delivered as digital downloads. Upon completion of your purchase, no physical product will be shipped. Instead, you will receive an email with instructions on how to download your PDF pattern. Please note that there may be a minute or two delay as the system processes your order and fulfills the digital delivery. Our charts are intended for personal use only and are not licensed for commercial reproduction or resale. Ensure you check your email, including your spam or junk folder, for the download instructions.

Frequently Asked Questions – by Bill Tiepelman

File Formats For Custom Images

Q: What file formats do you provide for custom graphics and images? A: We provide a comprehensive range of file formats to ensure that your custom graphics and images are compatible with all your needs, whether for digital use or print. Our standard delivery includes: JPEG: Ideal for web use, offering a good balance between quality and file size, perfect for websites, social media, and email marketing. PNG: Offers transparent backgrounds making it suitable for logos, icons, and designs that need to be placed over other elements. SVG: A vector format that's best for logos and designs that need to scale without losing quality – ideal for both web and print, especially for branding materials. PDF: Great for print-ready files, ensuring that your graphics maintain high quality in print form. TIFF: A high-quality format used in professional printing and photography to preserve detail and color depth. EPS: Another vector format, excellent for high-resolution printing and when working with different design software. If your project requires a different format, please let us know. We’re flexible and aim to provide your final product in the format that best suits your needs. Additionally, for web projects, we optimize all images for speed and performance to ensure your website remains fast and user-friendly. For print projects, we follow industry standards to ensure your images print clearly and accurately. Let us know the specifics of your project, and we'll make sure to deliver your custom graphics in the most suitable format.